I contacted this shop about a complex resole job on my boots - removing the injection-molded sole and Blake stitching a leather midsole with a Vibram 132 outsole.
Even though they didn't take my business, I'm writing this review because of their exceptional honesty and expertise. They clearly explained why my plan wouldn't work:

The injection-molded construction would require adding a welt to non-welted shoes
Creating new holes would weaken the structure
The curved original sole would leave visible damage when removed
The end result would be fragile and unsustainable

They patiently answered all my follow-up questions with technical detail, helping me understand the construction methods and risks. Instead of taking my money for a repair that would fail, they gave me honest advice that saved me time and frustration.
This is the kind of integrity you want in a cobbler - someone who prioritizes doing right by the customer over making a quick buck. Highly recommend for their expertise and ethical business practices. I'll definitely return when I have properly constructed boots that need repair.

First time experience and very impressed with the upcharge service and finishing quality to attend a gala event overseas!

The quality of service at Mason & Smith was unparalleled. The staff patiently answered any questions I had about the different installations I could opt for, carefully addressing any concerns I had and providing details of what each would entail. I got the half rubber and heel installations on my tabi flats, and the workmanship was impeccable. Your shoes couldn’t be in better hands!